2022 Customer Service Survey Results

2022 Customer Service Survey Results

2022 Satisfaction Survey – Comparison to Previous Years
FAQs (Links are provided where it might be helpful):
Question: Why doesn’t the HOA do elections online to save money?/Why do elections cost so much?
Answer: California Civil Code requires HOAs use a paper double envelope system for elections, and prohibits digital voting. There are strict requirements on elections, including what notices must be posted and mailed, how the process is handled, an Inspector of Elections to oversee the election, and so forth. With 3,436 homes our elections are labor intensive to meet these legal requirements.
Question: Why can’t we build an Adults Only Spa?
Answer: We could build another Spa, but state and federal fair housing laws prohibit us from restricting ages in either or both.
Comment: The playground is outdated and boring.
Response: This is on our list! After the Snack Bar Project is underway, staff will be looking at improvements to the playground.
Comment: The Club needs to have boat rentals again!
Response: Every few years, we look into this option. Unfortunately, the insurance costs alone would run over $12 per owner, per month, plus the cost of purchasing watercraft, staffing, storage, etc. Although some have expressed interest in this option, it has never seemed the use would justify the high cost of providing rental boats.
Comment: I think we should be allowed to have jumpers/bounce houses for kid birthday parties. There are huge grass areas and we can provide the proof of insurance to limit the club’s liability.
Answer: Unfortunately, our insurance company prohibits them, for our events and for private rentals. Even with proof of insurance.
Comment: Less grass more walkways, trees, bushes, butterfly gardens, etc.
Answer: Staff is working on this! We are hoping to take advantage of turf removal rebates and convert some grass areas to drought tolerant plants.
Comment: Some of our residents seem to believe that the side of their house is there for political and threatening statements, it would be great if the community could eliminate this practice.
Answer: We are prohibited from restricting flags and signs, except in a limited set of circumstances (too large, blocking visibility, etc.) Civil Code gives owners the right to express their opinions in this manner.